If you know ESM for helping students enroll, graduate and succeed by offering solutions along the student lifecycle, we're even bigger and better now as a Xerox company. ESM was founded in 1995, and in 2011 acquired by Xerox. In today’s higher education landscape, colleges and universities are challenged to boost enrollment, reduce costs, provide exceptional service and improve graduation rates. Now, as part of Xerox, discover the additional innovative solutions for higher education we can offer to help you improve the student experience and your institution’s bottom line.
Leveraging our highly trained people, performance-driven processes and advanced technology, ESM complements an institution's in-house student services teams. As a premier Business Process Outsourcer, we operate the largest education-only contact center in the country with approximately 800 employees.
ESM's higher education enrollment services deliver rapid, cost-effective lead processing, high contact rates and strong conversion rates. Additionally, ESM's student lifecycle solutions include financial aid services and packaging, student retention services to improve graduation rates, help desk resources to personalize the student experience, career placement services to help students get jobs, continuing education support to help students extend learning, student loan counseling services to help students avoid default, and analytics services to help schools manage Cohort Default Rates (CDRs).
We understand the challenges institutions face and apply industry best practices.
Our contact strategies increase productivity and performance.
Our call center technology integrates with your systems for rapid implementation.
Since 1995, ESM has helped institutions boost both enrollments and retention.