There are two primary factors that cause institutions to think about outsourcing their entire enrollment process. First, they are not equipped to promptly follow up on the volume of leads they receive, especially during times of growth or a new program launch. Second, admissions advisors often don’t have the skills or interest to handle what is, effectively, sales.
ESM’s Speed to Lead® combines call center technology, proven processes and a variety of contact strategies to reach out to leads in as little as three minutes from initial inquiry submission, then manage students through application and enrollment. Our admissions reps are trained to cultivate relationships, overcome objections and keep students on track to start.
ESM Technology and Processes
- Outbound contact with Internet leads via phone, text and chat
- Inbound calls generated from your school’s marketing campaigns
- Student pre-qualification
- Application completion
- Transcript and credit transfer coordination
- Financial aid follow up
- Advising
- Continued contact to promote retention
ESM agents are dedicated exclusively to the accounts they serve. They convey the identity of your school with loyalty and professionalism, and act as if they’re right down the hall.