ESM is Rooted In Education
ESM was founded in 1995 to serve as the admissions arm for Sylvan Learning Center franchises in Colorado. When conversion rates soared from 20% to 85% and revenues increased dramatically at those centers, more than 250 Sylvan locations began outsourcing their lead management and admissions to ESM. It was our success with Sylvan and a sincere desire to help people improve their lives through education that served as the catalyst for ESM to become the premier provider of student enrollment support for the education industry.
At ESM, we know higher education enrollment services, we know what works, and we know what doesn't. We have served institutions large and small, non-profit and for-profit, K-12 and post-secondary. In all cases, we deliver effective student enrollment solutions to attract and retain students.
Over the years, as the needs of our clients have grown, we have expanded our services to encompass every stage of the student lifecycle; from student admissions and student retention, to student financial aid services, help desk support, student career services, continuing education and student loan counseling.
Culture Of Excellence
What differentiates ESM from other education call centers and student enrollment solutions is our people. We know, everybody talks about culture, but very few organizations put action plans around it. Our internal mission of creating a winning environment within a culture of excellence is every bit as important as delivering value for our clients. Our stringent hiring process, training program, leadership development opportunities and competitive compensation package contribute to unusually high employee satisfaction and low turnover. The benefit to you? Experienced student enrollment agents who like what they do create a better first impression on the phone with your students and build a lasting relationship as they move through the student lifecycle.
Partnering With ESM
We are often asked about the profile of a typical client. Most often, these institutions have successful academic programs but are not as efficient with their people, processes and technology when it comes to student recruitment, student retention and student job placement. As an outsourced partner, and not just a vendor, we employ a divide-and-conquer approach. Our goal is to collaborate on student lifecycle best practices that work well for us both and to reach full productivity in the shortest time possible. It is our responsibility to deliver the student services results we agree upon and a return on the investment you make to gain and retain students.