ESM Helps Your Students
Enroll, Graduate and Succeed
ESM's complete student lifecycle solutions include student enrollment, student retention, career services, continuing education and default prevention.
Leveraging its highly trained people, performance-driven processes and advanced technology, ESM complements an institution's in-house teams. As a premier Business Process Outsourcer, ESM operates the largest education-only contact center in the country with approximately 800 employees. ESM's enrollment services deliver rapid, cost-effective lead processing, high contact rates and strong conversion rates. Additionally, ESM's student lifecycle solutions include retention services to improve graduation rates, career placement services to help students succeed professionally, counseling services to help students repay their loans, analytics services to help schools manage Cohort Default Rates (CDRs) and continuing education support to help students extend their learning.
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Student Enrollment
Student Retention
Career Services
Continuing Education
“ESM brought benchmarking, accountability and productivity to our inquiry management efforts that we simply didn’t have in-house.” Paul LeBlanc, President |
Education Experts
We understand the challenges institutions face and apply industry best practices.
Proven Processes
Our contact strategies increase productivity and performance.
Innovative Technology
Our call center technology integrates with your systems for rapid implementation.
Track Record
Since 1995, ESM has helped institutions boost both enrollments and retention.
