Financial Aid Services from ESM
Financial Aid Solutions Customized to Your Requirements
The scope and caliber of a school’s financial aid services are critical factors in student enrollment, student retention and regulatory compliance. Yet, budget constraints, staffing limitations and countless demands on resources can make balancing optimum service and cost-efficiency a major challenge.
ESM will customize solutions based on the requirements of your institution.
Financial Aid Services and Student Account Contact Center Services:
- Inbound/outbound communications with students
- Focus on student self-service and choice of communication mediums
- Student advising and support through the entire financial aid process
- Proactive outreach and campaigns to improve cycle times and start ratios
- Default aversion and payment counseling document and information collection
- Verification and C-code resolution
- Packaging, estimates, Professional Judgment and award disbursement
- Reconciliation and reporting
Why ESM?
- Proven technology to increase efficiency, cycle time and reduce overall costs
- Improved student experience with consistent, accurate messaging
- Compliance adherence and oversight
Student Payment Services and A/R Management
There are many issues that can burden your staff including budget cuts, staffing shortages and increased student enrollment. Our superior student accounts receivable management and student payment services provide you with:
- A borrower contact center
- Phone- and/or Web-based payment options
- Student loan consolidation processing
- Collection services
- Reporting to NSLDS and credit bureaus
