Maximizes Student Lifecycle ROI
Maximize Your ROI Throughout
The Student Lifecycle
While other companies provide education call center services at various stages of the student lifecycle, none offers ESM’s breadth of student services. We asked our customers what makes us a true partner rather than just another vendor and why they think our student lifecycle solutions are more effective than the competition’s. Here’s what they told us:
People With A Singular Focus On Education
We hire qualified individuals, most of whom are college graduates with sales and/or customer service experience. We dedicate them to a specific team that represents your institution and train them thoroughly, just as you would. Before they ever get on the phone, your student enrollment agents have become well-versed in your school’s programs, know how to have effective conversations, with your students and can represent your institution your way. Our culture of excellence encourages them to treat every conversation with a professionalism and integrity that promotes and protects your brand. Your ESM enrollment team becomes an extension of your organization, measuring our success by your success.
From our inception in 1995, we have been focused on improving student enrollment productivity and performance for the education industry. Our proven track record in higher education enrollment management and long-term experience has helped us to hone our processes and develop best practices that integrate seamlessly with your current operations to drive success throughout the student lifecycle.
ESM’s Speed to Lead® technology attempts first contact typically within three minutes of inquiry submission. Using innovative inbound and outbound education call center software combined with alternative contact strategies like chat and text, we can reach more students more efficiently to drive higher college admissions. In addition, we’re able to integrate with your existing systems and offer the scalability and stability of a mature organization.