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Customized Communication Strategies to Maximize Retention

ESM eBook: Customized Communication StrategiesHow to Gather, Track and Use Student Information to Drive Student Success

Responsive, consistent communication with a student from day one through graduation is a critical component of the retention process. Schools know it and students expect it. But what is being done?

When assessing whether or not your school could benefit
from bringing in a BPO to support your enrollment and
admissions needs, there are five major considerations to ask
yourself and/or a potential partner.
Have your reps been thoroughly trained to work with students so they apply, enroll, start and stay?
Are your reps spending the majority of their time working with and developing relationships with qualified students?
Do you have the processes and technology in place to help your reps reach prospective students better and faster?
Do you have the technical infrastructure in place to effectively grow your organization to meet increasing student demand?
Are you fully compliant with federal regulations


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