Student Help Desk Services from ESM

One-Stop, Concierge Level Support

ESM delivers a seamless, scalable Help Desk to serve on-campus and online students, in addition to faculty and staff needs. Users can get the help, information and answers they need quickly and easily.

Student Selected Interaction Method for Personalized Contact

Every student wants to receive answers and information differently.  Our Help Desk allows students to choose how and when they connect with your staff, as well as how they receive and access information depending on their timing and circumstances.

Student Enrollment Guides for First Time Prospects

Most prospective students will be directed to a live agent for guidance through the student admissions process.  A high-touch experience creates meaningful connections with the students, giving them the confidence that they have chosen the right institution.

Inbound Capabilities for One-Stop Issue Resolution

Your ESM Help Desk team will handle inbound communications along the student lifecycle by recording, tracking and monitoring service requests; resolving issues; and coordinating triage of unsolved issues to onsite departments.

Outbound Capabilities for Proactive Support and Resolution Confirmation

Your ESM Help Desk team will follow-up on issue resolution in order to ensure the students’ satisfaction with the support received, resulting in increased conversion rates of qualified leads, as well as increased persistence and student retention.

For more information, read our Student Help Desk datasheet.