ESM Missions and Values
Missions
External: To partner with educational institutions to help students achieve success and realize their dreams.
Internal: To create a winning environment within a culture of excellence.
By constantly striving to improve and grow as a company, ESM’s services give individuals, clients and employees the opportunity to become more successful. Cultivating growth at ESM occurs at all levels and always incorporates our values.
Values
We are a principle-centered organization. We care as much about how we act as we do about what we accomplish. How we act toward our employees, our clients, and our clients’ students is vitally important because it defines who we are as a company.
Integrity. At ESM, integrity means trust, honesty, consistency, dependability and openness. It also means valuing ourselves as a worthwhile organization and always striving to act in accordance with our highest sense of who we are as a company.
Performance/Quality. Performance and Quality are embedded in our overall delivery goals for our clients and their students. We collaborate with our clients to establish Key Performance Indicators (KPIs) for their organizations. These KPIs become the foundation for employee performance standards. We strive to achieve and exceed those performance standards and to maintain consistency so that our clients develop long-term confidence in ESM. Performance and quality are reflected in our commitment to professionalism, to these values, and to excellence in all that we do.
Mutual Fair Benefit. We recognize that, at its core, the relationship we establish with each client and each employee is a financial one. Mutual Fair Benefit means fairness to employees in compensation, fairness to clients in pricing, and fairness to ESM in profitability. Mutual Fair Benefit also means that we cooperate to meet each other’s needs and that we are both able to win. However, needs change and we may not always be able to meet each other’s needs. If we no longer can, our relationship should end. And that’s okay.
Freedom. We are free to make the choices that create our successes, our failures, and our lives. We have the freedom to achieve the highest potential for our company, for our clients and for our employees.
Accountability. With freedom comes responsibility and responsibility is at the heart of accountability. Each individual at ESM is accountable for carrying out the responsibilities of his or her job and for upholding our company values. Each employee is accountable for his or her performance and for honoring the commitments we make to our clients. We achieve organizational accountability by holding each other to our word and for honoring our commitments and performing our individual jobs.
Family. Family is one of life’s highest priorities. Many of our clients help children and their families become more successful. Our employees have family commitments. We encourage them to balance their work life and their family life and we give them the space to take care of family needs as they arise.
Laughter. We have fun at ESM. We believe that life is just too short to not enjoy work, our co-workers and our clients. We take our work seriously but not ourselves. We believe that work, when done right, should be as natural as play. If you hear laughter coming from Colorado or Ohio, it’s probably us.
Love. We care about our clients. We have a great deal of compassion for people who own and manage organizations designed to help other people grow and succeed in life. We care equally about our clients’ students, and are passionate about helping them succeed. We care about our employees and how we treat them. At the end of the day, our employees are the ones who make all of this work and we love them for it. We believe in the Golden Rule and we believe in showing kindness to everyone we work with.
